Refund policy

Cancellation and Returns Policy - Kasa Collective

At Kasa Collective, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns policy for refunds only (no exchanges). Please read the following guidelines and instructions to initiate a return:

1. Cancellations:

• Cancellations will only be accepted within two days of the receipt of the order. An order cannot be cancelled after it has been shipped.

2. Eligibility for Returns:

• To be eligible for a refund, the item(s) must meet the following criteria:The item(s) must be in its original, unused condition, with all tags and packaging intact.
• The return request must be made within 14 days from the date of receipt of the order.
• Personalised or custom-made items are not eligible for returns (see non-refundable item criteria below).

 3. Initiate a Return:

• To initiate a return for a refund, please follow these steps:
• Contact our customer support team at info@kasacollective.com.au to request a return authorisation. Please provide your order number and the reason for the return.
• Once your return request is approved, you will receive a Return Authorisation Number (RAN). Please include this RAN in the return package.

 4. Packaging and Shipping of a product return:

• Carefully package the item(s) with the original jewellery box and any accompanying accessories. Ensure the item(s) are securely protected to avoid damage during transit.
• Kasa Collective will provide instructions as to how to ship your package. 
• Please note that the return shipping costs are the responsibility of the customer, unless a product is defective. We recommend using an insured and trackable shipping method to ensure safe delivery of the return. 

5. Inspection and Refund:

• Upon receiving the returned item(s), our team will inspect the condition of the merchandise to verify eligibility for a refund.
• If the item(s) meet the return eligibility criteria, we will process the refund to your original payment method.

6. Non-Refundable Items:

• Personalised or custom-made jewellery.
• No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.
• Engraved and monogrammed products
• Gift cards

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at info@kasacollective.com.au. We will provide assistance and arrange for a replacement or refund on inspection and confirmation of the damage or defect, as applicable.

8. Refund timeframes:

• Please note your return will be processed within 7 business days from the time we receive it in our warehouse. Once processed, we will send you confirmation email.

9. Contact Us:

If you have any questions or need further assistance regarding our Returns Policy, please do not hesitate to reach out to our customer support team at info@kasacollective.com.au. We are here to ensure your satisfaction with our products and services.
At Kasa Collective, we value your trust and strive to provide you with the highest quality products. Our returns policy is designed to make the process easy and transparent for you. Thank you for choosing Kasa Collective, and we look forward to serving you again in the future.